The issues usually occur because you are logging into a personal account rather than an enterprise account. This should fix any licensing issues you might be having. If you are prompted to use a personal or work account, use the work account. If you are currently using a personal account for Adobe CC, you must sign out of all personal Adobe CC apps then sign back in with your SDSUid and password for the SDSU student license to take effect. You must sign out of all Adobe Creative Cloud apps then sign back in with your SDSUid and password for the new license to take effect. Solutions to sign-in related issues can be found at ĭownload & install help can be found at Your access to All Apps – Pro Edition, has been removed If you are already signed in to an Adobe CC product, you will need to sign out and sign back in with your SDSUid and password to provision the new license. If prompted, choose the work or school account. Make sure you use your SDSUid email address and hit continue to log in, do not log in using the "Continue with Google, Facebook or Apple" options, they will not work. Sign in to with your SDSUid and password to license your account. “We’re seeing improvement for multiple services after applying mitigation steps and we’ll continue monitoring the services to ensure full recovery,” Microsoft 365 Status tweeted.Current SDSU students are eligible to use Adobe Creative Cloud applications with a valid SDSUid. the services had improved and would continue to be monitored.+ Several SDSU Canvas applications are at “Degraded Performance Status” while some remain “Operational.” In parallel, we’re rerouting traffic to alternate systems to provide further relief to the affected users.” “We’re pursuing mitigation steps for this issue. “We’ve determined that a specific portion of our infrastructure is not processing authentication requests in a timely manner,” the website said. Users who are logged into sessions that began before the issues occurred are able to continue their session according to the Microsoft 365 Office website. “Please visit for additional information.” “We’re rerouting traffic to an alternate infrastructure to improve the user experience while we continue to investigate the issue,” Microsoft 365 Status tweeted. However, Microsoft said in a tweet that the roll back didn’t seem to improve the situation. Microsoft identified a change within the system, that has been rolled back, which may have caused the initial login problems. The hour-long interruption impacted several online courses, bringing virtual instruction to a standstill and making it impossible for professors to hold virtual office Why is Zoom down here at ? This is a major issue and we need to have it fixed ASAP! We can’t teach or hold office hours with Zoom! Please fix this NOW! San Diego State University September 29, 2020 Microsoft has restored authenticating login for Zoom, Canvas, Blackboard, Gmail and is working to address any outstanding issues. Microsoft has restored login access to Zoom, Canvas, Blackboard and Gmail according to an SDSU tweet. a problem with the university’s Microsoft 365 server caused outages for all SDSU Canvas, Blackboard, Zoom and Gmail users, according to SDSU Instructional Technology Services.Īs of 5:45 p.m. While power outages and broken water mains have cancelled classes in the past, San Diego State faced a different type of outage, the impacts of which were acutely felt by the more than 35,000 students, faculty and staff learning and teaching during a pandemic.
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